Refund Policy

At Podium Chairs, we prioritize customer satisfaction and aim to provide you with high-quality gaming massage chairs designed for ultimate comfort and support. If you are not completely satisfied with your purchase, we offer a refund policy under the following terms:

Eligibility for Refund:

• Refund requests must be initiated within 14 days of receiving your order.
• To be eligible for a refund, the chair must be unused, in its original packaging, and in the same condition as you received it.
• A receipt or proof of purchase is required to complete your refund.

Exclusions:

• Customized or personalized orders cannot be returned or refunded.
• Items marked as non-returnable on the product page are not eligible for a refund.

Refund Process:

1. To request a refund, please contact our customer service team at info@podiumchairs.com with your order number and reason for the return.
2. Our team will review your request and provide instructions for returning the chair.
3. Once we receive the returned item and verify its condition, we will process your refund within 7-10 business days.

Shipping Costs:

• Please note that shipping costs are non-refundable. You will be responsible for the return shipping costs unless the item is defective or was sent incorrectly.

Thank you for choosing Podium Chairs! We appreciate your understanding and support.